He lost all his money in a split of a second
Haq had been saving money for his family since he arrived in Dubai in 1972. In just 15 minutes, he lost AED 127,500 from his bank account. Haq insists that he never shared his ATM pin or account details with anyone and has used only one bank since arriving in Dubai. He has never even used online transactions.
On the 30th of April, he was operating a crane at Dubai's Jebel Ali Free Zone and gave a detailed account of the incident. His phone beeped with incoming messages, but he paid no attention as he was occupied. When he picked up his phone an hour later, he discovered three messages stating that his money had been transferred to three separate accounts. What was the reason for his financial loss?
The poor man lost all the money he saved for 25 years in less than 25 minutes! Moreover, he is unhappy that the bank didn't contact him or seek confirmation for his online transfer to three accounts at once.
He's never used online mode of transactions, so how can he be a victim? Is it possible for someone to create an account in his name and withdraw all the money?
Additionally, he presented the messages that indicated the initial two OTP attempts had failed but fortunately, the individual succeeded on the third attempt.
A cyber-attack case involves the use of the customer's debit card number and authentication codes sent via SMS to their registered mobile number to create an online bank account.
Our team is handling the case and we have suggested Mr. HAQ to contact Dubai Police for updates on the investigation.
Our #secureyouraccount campaign partners with Dubai police to educate people on cyber-attacks, promoting caution.
A standard SMS campaign has been initiated for delicate clients.
However, Abdul Haq remains unsatisfied with the bank's response. According to him, he trusted the bank to keep his money safe and secure. He had never used online transactions or divulged his confidential information to anyone.
He has never made a payment using his card. Banks must have a solution in advance for such problems and issues, in order to serve their customers effectively.
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